Ready for what's next?
How you are scored, plus the applications for our leadership roles.
Express your interest
Whatever step you're aiming for next, it starts with letting us know.
Counter / Trainer
Ready to run counter or train new Team Members? Submit your expression of interest here.
Open the formDirector Application
Submit your application for a Director role. Complete the required readings first.
Open the applicationSupervisor Expression of Interest
Submit your interest in moving into a Supervisor role. Read Chop Wood, Carry Water first.
Open the formRequired readings
Two books
- Extreme Ownership
- The 21 Irrefutable Laws of Leadership
One book
- Chop Wood, Carry Water
Team Member Scorecard
This scorecard measures how consistently a Team Member delivers operational excellence and remarkable hospitality. Each statement is scored from 1 (developing) to 5 (transformational) based on observed, day-to-day performance — not a single shift.
| # | Performance statement | Score |
|---|---|---|
| 1 | Works at an exceptional rate of speed while maintaining efficiency and accuracy. | 1 2 3 4 5 |
| 2 | Solves problems with minimal supervision. | 1 2 3 4 5 |
| 3 | Consistently adheres to SOPs. | 1 2 3 4 5 |
| 4 | Consistently looks to serve by assisting others around them wherever they're positioned. | 1 2 3 4 5 |
| 5 | Is consistently prepared to work through punctuality, preparation, and dependability. | 1 2 3 4 5 |
| 6 | Applies feedback given to them effectively and consistently. | 1 2 3 4 5 |
| 7 | Is consistently excited to work alongside others and brings energy wherever they're positioned. | 1 2 3 4 5 |
| 8 | Communicates effectively to those around them. | 1 2 3 4 5 |
| 9 | Offers a warm welcome and a fond farewell — greeting guests, thanking them by name for coming out, and using consistent elevated language. | 1 2 3 4 5 |
| 10 | Consistently shares a smile, makes eye contact, speaks enthusiastically, and says “My pleasure” when the guest says thank you. | 1 2 3 4 5 |
Total score is out of 50. Your evaluation also records current pay and pay after evaluation.
Performance scale
Your ten scores add up to a total out of 50, which places you in one of five bands.
Building Skills
Needs support but demonstrates enthusiasm and willingness to learn.
Gaining Momentum
Improving steadily and showing greater capacity.
Solid Performer
Dependable and consistent in delivering expected results.
High Impact Performer
Contributes significantly to team success and elevates team performance.
Transformational Performer
Drives excellence and inspires others.