Scheduling & Time Off
Your schedule, and how to change it.
The schedule posts no later than Saturday at 5pm for the following week. Everything else runs through HotSchedules.
When the schedule posts
Saturday by 5pmPosted no later than Saturday at 5pm for the following week.
Hours of operation
6:30am – 10:00pmMonday through Saturday. Closed Sunday.
Time off
Requesting time off
It is not approved until it says “approved.” If a request is denied,
those shifts are still your responsibility to work or find a cover for.
- Must be submitted at least 2 weeks in advance
- First come, first serve basis
- Once submitted, it is pending approval of the scheduler
- If denied, shifts are still your responsibility to work or find a cover
- Once the maximum number of requests is met, any further requests will be denied
Availability
Changing your availability
Heads up on pay: premium pay is based on availability. If you change your
availability into or out of those stipulations, your pay may reflect this.
- Availability changes happen 3 times per year — fall, spring, and summer
- To make a change outside of those windows, you must seek permission from the scheduler
Shift swaps & covers
Releasing a shift
All scheduled shifts are your responsibility until they have been removed from your schedule.
Release the shift in the app
Select the shift and select Release.
It goes to eligible Team Members
Anyone not working during that time who has the same job code will see the shift as available, and may either pick it up or offer to swap with you.
The MOD must approve it
Once a shift is picked up it is pending approval. The MOD must approve the cover or swap — otherwise it is still your responsibility.
Text the MOD
We recommend texting the MOD for the shift you are releasing to ensure proper communication and coverage are done.