Four values. One mission.
This is the framework we hold each other to — and the hospitality model we use with every guest.
Accountability
Take responsibility and embrace the standard
Communication
Engage first, speak second
Tenacity
Working with a whatever-it-takes mindset
Second Mile
Go above and beyond for our team and guests
“To create an exceptional place for people to dine and an amazing place to work.”
The Core 4
Four things every guest should get from every one of us, every time.
Share a smile
A genuine smile adds warmth, creates connection, and shows appreciation for the Customer choosing Chick-fil-A.
Create eye contact
Making eye contact gives full attention to Customers and shows readiness to serve and care.
Speak with a friendly tone
Your tone carries the welcome. It tells the Customer they're glad to be here before you've said anything else.
Always say “My Pleasure”
Saying “My pleasure” tells Customers, “It was a joy to serve you.” It is more than a phrase; it's a mindset that reflects Truett's legacy of delighting in serving Customers.
Get the basics right
Fast & accurate service
Be quick and confirm orders.
Craveable food
Make it safe and follow procedures.
Welcoming environment
Keep it clean, safe, and refreshing.
Attentive & friendly Team Members
Pay attention to details, deliver the Core 4, and recover quickly.
Grow our occasions to care
Proactive
Check in and anticipate needs.
Personal
Use names and share a warm welcome and fond farewell.
Generous
Surprise and delight with food, fun, and more.